Free Speech & Peace

Listening to bridge divides

Could conversations across the U.S. combat bigotry and bias? We learn from Samar Ali, founder of Millions of Conversations.

Listening to bridge divides
May 12, 2021

The daughter of Middle Eastern immigrants, Samar Ali spent her early professional career as a lawyer, a White House fellow, and an international-affairs expert. While she was working with Governor Bill Haslam on Tennessee’s economic development team, she became the target of a smear campaign that accused her of being a terrorist for no reason other than her ethnicity and Muslim faith.  

An honest conversation with one of her opponents turned everything around. And it got Ali thinking: Could similar conversations across the U.S. combat other forms of bigotry and bias? In 2017 she founded Millions of Conversations, an effort dedicated to bringing Americans together “by promoting positivity and inclusion to transcend critical divides.” Millions of Conversations is part of the New Pluralists collaborative, a diverse group of philanthropies and nonprofits seeking ways to bridge divides.   

We spoke with Ali to learn more about why she founded the organization, what it does, and how others can learn from her approach. This conversation has been adapted for length and clarity. 

CKI: Why did you start Millions of Conversations?  

Ali: While I was working for Governor Haslam, was the target of a misinformation campaign. One day after a public presentation for worka woman came up to me. She saidI’m one of the people running the campaign against you, and was thinking about introducing legislation designating you a terrorist. I wish I would have met you beforehand, because you don’t look like a terrorist. She continuedYou can’t possibly associate yourself with those Muslims. 

responded to her: “I’m a proud Tennessean. I’m a proud American. And I’m also a proud, practicing Muslim. There’s a disconnect between who Muslims are and who you think Muslims are. You and I should have a conversation about this over coffee.  

I had several conversations with people like this. And when my work culminated in a high-profile public event, all of these people who had been calling me a terrorist showed up. They toasted me and the project the event was marking. They apologized to me. And I thought, “We’re on to something here. How do we scale this? How do we counter cruelty and negative norms? That was the birth of Millions of Conversations. 

CKI: What is your approach?  

Ali: We initially started to counter Islamophobia; we wanted to reach people who were receiving demonizing messages against Muslims from politicians and othersWe did this because Muslims are the targets of misinformation campaigns at alarming rates. 

We interviewed people who self-identified as Islamophobic and “anti-other, and we found a willingness to build community with those who are different. But that willingness only came when the interviewee no longer used the other label; if the “the other” was humanized, community was possible.  

So we started testing messages, and some worked. And we realized that this approach could work against any kind of phobia, hate, or labeling campaignsWe evolved to what we are today: An organization designed to transcend divides and bring Americans together around common values for a shared future. 

CKI: Tell us more about how this “othering” pattern works.   

Ali: America is fractured along a lot of different lines, including identity. Overall, we’re in a framework of friend versus enemy.” And that competition can turn deadly.  

It starts with animosity and demonization of the other.” That animosity creates fear, and people begin to fear the other. That fear turns to blaming the other — for economic ailments, for not having a parking spot, for traffic. The blame turns to anger. The anger hardens to hate. The hate, in some instances, turns to violence. 

My work is to equip people with the tools to reverse that pattern and come together. We know fear sells; we’re testing if empathy sells. And I think it does.  

CKI: So how do these conversations happen?   

Ali: It all starts with listening. Listening leads to humanizing, which leads to empathizing, which leads to exploring shared common values. Exploring shared common values leads to a commitment to a shared future, which then requires truth and reconciliation.  

The order of this process is important. But if you successfully navigate each phase, you realize sustainable peace, which is another word for unity. 

Again, it starts with listening. When people have been heard, they’ll ask you for feedback. They want to have a conversation. That’s why I call this Millions of Conversations and not millions of voices. Conversations go two ways. As Abraham Lincoln said, you have to believe in the power of the better angels” of our nature 

Practically, you can ask questions like, Do you want to build community with me? I’d like to build community with you’ That sounds hokey, but you can use different words for it. And it works. It really truly works. I might also say, We’re going to agree to disagree on X or Y, but can we agree on Z? 

CKI: How do you explain to others how differences among people are strengths rather than weaknesses?  

Ali: I bring it back to the beauty of America. Pluralism is amazing. What’s incredible about the United States is that we have the freedom to choose what religion we’re going to practice. And in part, that’s why people from all over the world want to come to the United States. My husband recently became an American citizen. It’s a special process. You have the freedom to be who you are, and our legal system supports you as long as you don’t harm anyone.  

CKI: You are part of the New Pluralists project. What excites you about it? What will it help you accomplish?  

Ali: I am excited by the amazing people coming together to talk. I think this is exactly what we need right now in order to counter this complex system of misinformation and division. I call that system the hate industrial complex.” We need positive industrial complex.  

I’m excited about all the different organizations involved with different experiences: the geographic diversity, the political diversity, the racial diversity, the religious diversity, the gender diversity, the sexualorientation diversity. The program is designed for us to work together in efficient and effective ways.  

I know groups like New Pluralists are part of the answer. We can’t do this work in silos, and as leaders we need to mirror the solution we advocate for. People have to step outside of their echo chambers. And that’s what the New Pluralists initiative is designed to do. 

New Pluralists is a funder collaborative working to foster a culture of pluralism in America. Founded by Fetzer Institute, Einhorn Collaborative, Lubetzky Family Foundation, Charles Koch Institute, William & Flora Hewlett Foundation, Klarman Family Foundation, Acton Family Giving, and also supported by Walmart Foundation and Rockefeller Brothers Fund, the initiative will support practitioners, storytellers, researchers, and innovators in this emerging field. Dozens of leaders like Samar Ali will bring the lessons of their work in depolarization, social healing, civic skill-building, racial reconciliation, and more to bear on the collaborative’s strategy and impact.  

The Charles Koch Institute inspires and invests in social entrepreneurs developing solutions to America’s most pressing problems. Read more about our support for social entrepreneurs committed to free speech and peace.